California Kiteboarding Store Agreement

Our Shopping Guarantee protects you while you shop at our site, so that you never have to worry about credit card safety.

Paying By Credit Card
We accept Visa, Master Card, American Express, and Discover. Our secure server encrypts all submitted information so you can safely enter your credit card details.

California Kiteboarding uses 128-bit encryption and Secure Sockets Layer (SSL) security features. This ensures that your transactions are secure and cannot be intercepted.

If you are concerned that you are seeing browser security messages too frequently, check the security levels you have set in your browser. You can then comfortably continue your online ordering.

We guarantee that every online purchase you make from our store is a secure transaction.

Total delivery times
California Kiteboarding orders are usually sent within 2-4 business days of receiving payment confirmation.

Shipping times reflect the time it takes for the package to travel from our warehouse to your door and the level of shipping options you have paid for.

California Kiteboarding can not accept responsibility for shipping delays caused by disasters or slight delays from shipping companies.

ALL items are subject to availability.

Information for International Customers
Methods of payment: You can pay by Visa, Master Card, or American Express. All store prices are in US dollars.

Customs Information
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Damaged Goods
If your order was damaged in shipment we must be informed within 48 hours of receiving the damaged goods.

The warranty policy of the manufacturing company applies for each specific item in case of damage and defect.

Please read the warranty policy of the manufacturing company before proceeding any further.

Return Policy
We only accept unused items returned for refund within 13 days from date of delivery. All items returned must be in their original packaging. Kites must be unused and still in its package with an unbroken seal.

Discounted items are non returnable unless there is an unspecified manufacturer error and the product must be unused, unless otherwise specified.

We do not accept already opened packages.

The colors of kites cannot be specified when placing an order. Kites are sold independed of their color and cannot be exchanged or returned due to color preference. Kites returned because of color will be subject to 15% restocking fee.

Shipping Refund Policy - All Items
On returned orders, the customer, will be responsible for shipping the item back to our location. Shipping costs will not be refunded. If you, the customer, recieved a shipping discount, the actual shipping cost will be subtracted from your refund. The actual shipping cost is our cost to ship the product to the customers location, not the flat rate or discounted shipping.

There is a minimum 15% restocking fee for all returned items.

Items sold as 'used' may be returned for store credit or refunded minus restocking fee of 15%.

Store credit only is redeemable within 2 months of the return confirmation date.

Cancelled orders may be subject to a 3% cancellation fee if the order has been processed.

ASSUMPTION AND ACKNOWLEDGEMENT OF RISKS AND RELEASE OF LIABILITY AGREEMENT
In consideration of purchasing any products from and/or using information from California Kiteboarding, its related events and activities, I acknowledge, appreciate, and agree that:

1) The risk of injury from kitesurfing and using the products is significant, including the potential for permanent paralysis and death, and while particular rules, equipment and personal discipline may reduce this risk, the risk of serious injury does exist; and,

2) I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, BOTH KNOWN AND UNKNOWN, EVEN IF ARISEN FROM THE NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for my participation; and,

3) I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, HEREBY RELEASE, INDEMNIFY, AND HOLD HARMLESS California Kiteboarding, their officers, officials, proprietors, gents and / or employees, and if applicable, owners and lessors of premises used for the activity, WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law.

I AM 18 YEARS OF AGE AND I HAVE READ THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT, FULLY UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY AGREEING, AND ACCEPT IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT.